Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about my store? I’ve compiled a list of some of the most popular questions, accompanied by thorough answers. If you can’t find what you’re looking for, contact me! :)
What is your return policy?
I accept returns as long as the product is in the same condition you bought it in, within 14 days from your purchase date, and it is unworn and unused. Please contact me via email or the contact form if you need to return an item or if you need to enquire about sizing! :)
I recommend getting tracked delivery so you can check it gets back to me safely, I do not cover any return or exchange postage costs!
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Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You must report a faulty item 24 hours after you receive it, with photographic evidence.
Do you offer gift cards?
I don't offer gift cards at the moment, but hopefully in the near future! :)
Sizing help!
Please refer to the size guide for more help!
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I aim to stock a wide range of product sizes and styles however certain sizes are not available in some products due to materials or low stock. I am always here to help, so if you need a custom size or something slightly different send me an email or fill out the contact form and I will work with you to find the perfect piece! :)
Do you have any discount codes?
Yes! you can use GRANDOPENING for a 3 for 2 offer at checkout, just add at least 3 products to your basket and you will get the cheapest free! You can also get a 10% discount code using my brand rep's codes! you can find them on Instagram :)
Do you do wholesale orders?
If you would like to stock our products please email us for more information at hand.madebycharlie1@gmail.com
My item has got muddy, can they be washed?
We would recommend hand-washing your items. However, they can also be put in the machine using a gentle cycle. Please note we will not be held responsible for any damage to an item that has been machine washed. You may also prefer to put the accessories in a washing bag in the washing machine. DO NOT TUMBLE DRY! Air dry only, some fabrics may shrink with high heat!